Returns and Refund Policy

At Tiny Trek, we want you to feel confident when shopping with us. This policy explains how returns, cancellations, exchanges, and refunds work for orders placed through our online store at TinyTrek.es.

This policy applies to orders worldwide, subject to the mandatory consumer protection laws applicable to each purchase. Nothing in this policy limits any rights you may have under applicable law.

1. Return Window

Tiny Trek offers a 15-calendar-day return window for eligible purchases made for a change of mind. The period begins on the day you receive your order.

To request a return under this commercial policy, contact us within 15 calendar days of delivery.

This 15-day return policy does not replace or limit any statutory right of withdrawal, cancellation, refund, repair, replacement, or other consumer protection right that may apply to your purchase.

2. Return Conditions

For change-of-mind returns, please return the product in good condition, with its included accessories and packaging where reasonably possible.

You may inspect the product as necessary to determine its nature, characteristics, and functioning. If the product has been handled beyond what is necessary for such inspection and its value has consequently diminished, Tiny Trek may make a deduction only where permitted by applicable law.

Missing original packaging will not automatically invalidate any statutory consumer rights.

Products that are defective, damaged, incorrect, or not as described are handled under the applicable consumer protection rules and are not restricted by the commercial return conditions above.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return, the destination country, and the applicable law.

• Change-of-mind returns: The customer may be responsible for return shipping costs where permitted by law and where this responsibility was properly disclosed before purchase.

• Defective, damaged, incorrect, or non-conforming products: Tiny Trek will cover the costs we are legally required to bear.

• Other legally protected returns: We will follow the applicable requirements for return shipping and refunds.

If free returns are expressly advertised for your order, we will honor that offer in accordance with its stated terms and applicable law.

For international returns, please contact us before shipping your item so we can provide the appropriate instructions and return address. Any applicable customs requirements must be followed.

4. How to Request a Return

To start a return, email us at TinyTrekBabies@gmail.com with the following information:

• Your order number.

• The product you wish to return.

• The reason for your request.

• Photos, if the product arrived damaged, defective, or incorrect.

We will review your request and provide the relevant return instructions, including the appropriate return address.

Please do not send products to an address that has not been confirmed by our customer support team.

We may decline a request that does not qualify under this commercial policy, but we will not refuse a right that you are entitled to exercise under applicable law merely because an internal procedure has not been followed where that procedure is not legally required.

5. Order Cancellations

You may request cancellation before your order has been shipped by contacting us as soon as possible.

Once an order has shipped, we may be unable to stop the shipment. You may still be eligible to return the product under this policy or exercise any applicable statutory cancellation or withdrawal rights.

Nothing in this section limits any cancellation rights that apply by law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us if:

• The product arrives damaged.

• The product has a defect.

• You receive the wrong item.

• The product does not match its description or otherwise fails to conform to the contract.

Please email TinyTrekBabies@gmail.com and include your order number and any relevant photographs or details.

We will assess the issue and offer an appropriate remedy in accordance with applicable law. Depending on the circumstances and the law governing your purchase, this may include a replacement, repair, price reduction, refund, or another legally required solution.

We will not charge you costs that we are legally required to cover. These rights are separate from, and are not limited by, our 15-day commercial return window.

7. Exchanges

If you would like to exchange an item for another product or color, contact us at TinyTrekBabies@gmail.com before sending anything back.

Exchanges depend on product availability and our ability to fulfill the request. Any exchange policy will operate without limiting your statutory consumer rights.

8. European Union: Right of Withdrawal

If you are a consumer in the European Union and purchase goods online, you generally have the right to withdraw from the purchase within 14 calendar days of receiving the goods, without giving a reason, unless a legal exception applies.

You must notify us of your decision within the applicable withdrawal period. You will generally then have a further 14 days to send the goods back.

Where required by law, Tiny Trek will refund the payments received, including the cost of standard delivery. We are not required to refund additional delivery costs resulting from your choice of a more expensive delivery method than the least expensive standard option offered.

Where legally permitted, we may withhold the refund until we receive the returned goods or evidence that you have sent them back.

Return shipping costs will be handled in accordance with applicable law and the information provided before purchase.

This section is a summary of certain EU consumer rights and does not replace the applicable legal requirements.

9. United States, United Kingdom, and Other Countries

Customers in the United States, the United Kingdom, and other countries may have statutory rights relating to returns, cancellations, refunds, defective products, and warranties under their local laws.

Where applicable law provides a longer period or more favorable protection than this policy, those mandatory rights will prevail.

Our 15-day commercial return window is not intended to waive, exclude, or reduce any mandatory consumer rights.

10. Refunds

Once we receive a returned item, we will review the return where appropriate and notify you of the outcome.

Approved refunds will generally be issued to the original payment method unless another method is agreed or required by law.

The time it takes for a refund to appear in your account may depend on your bank, card issuer, or payment provider. Tiny Trek will comply with any applicable legal refund deadlines.

If you believe your refund is overdue, contact us at TinyTrekBabies@gmail.com.

11. Non-Returnable Items

A product may be excluded from a statutory right of withdrawal only where an applicable legal exception applies and all relevant legal requirements are met.

Any commercial exclusions will be disclosed where required. No exclusion in this policy removes your statutory rights regarding defective, damaged, incorrect, or non-conforming products.

12. International Orders, Customs, and Duties

Orders shipped internationally may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Responsibility for these charges will depend on the checkout disclosures, shipping arrangements, and applicable law. Any charges payable by the customer should be disclosed as clearly as reasonably possible before purchase.

International return shipments must comply with applicable customs and shipping requirements. Please contact us before sending a return internationally so we can provide the correct instructions.

13. Contact Information

For return requests, cancellations, exchanges, refunds, or reports of damaged or defective products, please contact us:

Store Name: Tiny Trek
Website: www.TinyTrek.es
Customer Support Email: TinyTrekBabys@gmail.com

We aim to respond as promptly as reasonably possible.

This policy is subject to applicable consumer protection laws and does not exclude or restrict any consumer rights that cannot legally be waived.