Shipping Policy

At Tiny Trek, we are committed to processing and delivering your orders as smoothly as possible. Please review our shipping policy below for information about order processing, delivery times, shipping costs, and tracking.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During periods of high demand, promotional events, or unforeseen circumstances, processing may take longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation email and tracking information when available.

2. Shipping Times

Our estimated shipping times are:

• Order processing: 1–2 business days.

• Shipping transit time: 6–9 business days.

• Estimated total delivery time: 7–11 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your destination, customs procedures, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

3. Shipping Destinations

Tiny Trek ships internationally to the destinations available at checkout.

If your country or region is not available during checkout, we may not be able to deliver to that destination at this time.

4. Shipping Costs

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Customers are responsible for reviewing the shipping details and total order amount before submitting an order.

5. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where applicable, these charges depend on local laws and the arrangements governing your shipment. Any charges that are legally payable by the customer will be the customer's responsibility, unless otherwise stated at checkout or required by applicable law.

6. Order Tracking

When tracking is available, we will send you a shipping confirmation email containing your tracking details.

Please allow some time for tracking information to become active after dispatch. Tracking updates may be delayed while a parcel is being processed or transferred between carriers.

7. Delayed, Lost, or Damaged Orders

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate its status.

If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible and include your order number and photographs where relevant.

We will review the situation and work with you to find an appropriate solution in accordance with applicable law. Nothing in this policy limits any consumer rights you may have.

8. Delivery Issues and Incorrect Addresses

Please ensure that your shipping address and contact details are accurate when placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel cannot be delivered because of an incorrect or incomplete address, we will review the circumstances and determine the appropriate next steps in accordance with applicable law.

9. Delivery Responsibility

Where required by applicable law, Tiny Trek remains responsible for the order until it is delivered to you or to a person designated by you.

Nothing in this policy excludes or limits any mandatory consumer protections concerning delivery, delayed shipments, cancellation, or refunds.

For customers in the European Union, where no other delivery period has been agreed, applicable rules generally require delivery within 30 days. If an order cannot be delivered within the applicable period, you may have rights to request delivery, cancel the order, or obtain a refund, depending on the circumstances and applicable law.

For customers in the United States, if we cannot ship within the time promised, applicable rules may require us to notify you of the delay and provide cancellation and refund options.

10. Contact Us

If you have any questions about this Shipping Policy or need help with an order, please contact us:

Store: Tiny Trek
Website: www.TinyTrek.es
Email: tinytrekbabys@gmail.com

We will do our best to assist you as quickly as possible.